Returns & Refunds
We want you and your pet to love every Flofty order. If something isn't right, here's how returns work.
30-day returns
You can request a return within 30 days of delivery. Items should be unused, in their original condition and packaging, and complete with all accessories.
How to start a return
- Email theflofty@gmail.com with your order number, the email used to order, and the reason for the return (photos help).
- Wait for our return instructions and return address. Please don't send anything back before you hear from us.
- Once we receive and inspect your item, we'll let you know if your refund is approved.
Refunds
Approved refunds go back to your original payment method. Your bank may need a few extra days to show it. Original shipping charges aren't refundable unless the law requires it, and return shipping for change-of-mind returns is paid by the customer.
Damaged, defective or wrong item?
Contact us before returning anything, with your order number and photos of the item and packaging. We'll make it right.
For full details, including EU withdrawal rights and exceptions, see our Refund Policy.