Refund policy

Return & Refund Policy

Last updated: September 8, 2026

At Flofty, we want you to be happy with your purchase. If you are not completely satisfied with your order, you may be eligible to return it under the terms outlined below.

1. 30-Day Return Policy

Flofty offers a voluntary 30-day return policy.

You may request a return within 30 days of the date your order was delivered.

To be eligible for a voluntary return, the item must generally be:

Unused and in its original condition
In its original packaging, where applicable
Complete with all included accessories
Accompanied by your order number or other proof of purchase

We reserve the right to refuse a voluntary return if the product has been used, damaged, altered, or is otherwise not in an acceptable condition for resale, except where applicable law provides otherwise.

This voluntary 30-day return policy does not limit or replace any mandatory consumer rights that may apply to your purchase.

2. How to Request a Return

To request a return, please contact us at:

theflofty@gmail.com

Please include:

Your order number
The email address used to place the order
The reason for the return
Photos of the product, if relevant

Please do not send a product back before receiving return instructions from us.

If your return is approved, we will provide you with the appropriate return instructions and return address.

3. Return Shipping Costs

For voluntary returns under our 30-day return policy, the customer is responsible for the cost of return shipping unless otherwise stated by Flofty.

If you received an incorrect, damaged, or defective product, please contact us before returning the item.

Where applicable law requires Flofty to cover return shipping costs, we will do so.

4. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If your refund is approved, the refund will be issued to the original payment method used for the purchase.

Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.

Unless required by applicable law, original shipping charges are not refundable.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us at:

theflofty@gmail.com

Please provide your order number and, where possible, photographs showing the issue and the condition of the packaging.

We will review the issue and provide an appropriate solution in accordance with applicable law.

Nothing in this policy limits your statutory rights regarding defective, damaged, or non-conforming products.

6. European Union & European Economic Area Customers

If you are a consumer located in the European Union or another jurisdiction where a statutory right of withdrawal applies, you may have the right to cancel your online purchase within 14 days of receiving the goods without providing a reason.

Where applicable, this statutory right exists separately from Flofty's voluntary 30-day return policy.

If you exercise a statutory right of withdrawal, refunds and return shipping costs will be handled in accordance with applicable consumer protection laws.

For products that are defective or do not conform to the sales contract, you retain all mandatory statutory rights and remedies available under applicable law.

7. Exceptions

Certain products may be excluded from the statutory right of withdrawal or from our voluntary 30-day return policy where permitted by applicable law.

This may include, for example, products that are:

Made to order or personalized
Perishable
Sealed for hygiene or health reasons and returned after the seal has been opened
Otherwise excluded from a right of withdrawal by applicable law

Any applicable exception will be communicated where required by law.

8. Exchanges

We do not guarantee exchanges.

If you would like a different product, variant, or size, you may return your original order where eligible and place a new order.

9. Refund Delays

If your refund has been approved but you have not received it within a reasonable processing period, please first check your bank account or payment provider.

If the refund is still missing, contact us at:

theflofty@gmail.com

We will assist you in investigating the status of your refund.

10. Return Address

Approved returns must be sent to the return address provided by Flofty.

Return address: [INSERT YOUR ACTUAL RETURN ADDRESS]

Please do not send returns to an address obtained from a third party or to the sender address on your original package unless Flofty specifically instructs you to do so.