Frequently asked questions
What is the return policy?
At Flofty, we want you to love your purchase. If you’re not completely satisfied, you can request a return within 7 days of receiving your order.
To be eligible for a return:
The item must be unused, unwashed, and in its original condition
All original packaging and tags must be included
Proof of purchase is required
Once your return is approved, we’ll guide you through the return process. Refunds will be issued to your original payment method after inspection.
Are any purchases final sale?
Yes, some items are considered final sale and cannot be returned or exchanged. These may include:
Items purchased during clearance or special promotions
Hygiene-related products (for safety reasons)
Personalized or custom-made items
Please check the product description carefully before purchasing.
When will I get my order?
We process orders quickly so you can receive your items as soon as possible.
Processing Time: 1–2 business days
Delivery Time: 5–7 business days
In most cases, you will receive your order within 7 days from the date of purchase. You’ll also receive a tracking number once your order has been shipped.
Where are your products manufactured?
Flofty products are sourced from trusted manufacturers to ensure quality and affordability.
Our products are primarily manufactured in carefully selected facilities, including international partners, where strict quality control standards are followed before shipping to you.
How much does shipping cost?
We aim to keep shipping simple and affordable:
Standard Shipping: Calculated at checkout based on your location
Free Shipping: Available on selected promotions or minimum order value
All shipping costs will be clearly displayed before you complete your purchase — no hidden fees.
How can I contact you?
We’re always here to help!
If you have any questions, concerns, or need assistance with your order, feel free to reach out to us:
- Email: help@flofty.com
Gmail: theflofty@gmail.com
Our customer support team typically responds within 24 hours.
